1. Information We Collect Cloud Lounge may collect the following categories of information: A. Business Information We collect information relating to your business, including: Business name Business address Branch locations Business registration details (where applicable) Tax Identification Number (TIN), where provided Business logo and branding materials Contact information B. User Information We may collect information about authorized users of your Cloud Lounge account, including: Full name Email address Phone number Job title Username Password (stored securely using encryption or one-way hashing) User role and permissions Login history C. Customer Information Where you use customer management features, we may process: Customer names Phone numbers Email addresses Purchase history Loyalty points Reservations Feedback Delivery addresses (if applicable) D. Sales and Operational Data Cloud Lounge stores operational records generated through your use of the software, including: Sales transactions Payment methods Receipts Orders Table reservations Kitchen orders Delivery records Refunds Discounts Expenses Income records E. Inventory Data We may collect inventory-related information such as: Product names Categories Stock quantities Purchase records Supplier details Inventory movements Stock adjustments Recipe and ingredient data Cost prices Selling prices F. Device and Technical Information To improve service reliability and security, we may automatically collect: IP address Browser type Device model Operating system Application version Device identifiers Date and time of access Log files Crash reports 2. How We Use Your Information Cloud Lounge uses collected information to: Provide software services Process restaurant operations Manage inventory Generate reports Improve software performance Authenticate users Prevent fraud Maintain system security Provide technical support Send service notifications Process software updates Analyze software usage Improve customer experience Comply with legal obligations 3. Cookies and Similar Technologies Our website and cloud services may use cookies and similar technologies to: Maintain secure login sessions Remember user preferences Improve website functionality Analyze website traffic Enhance user experience You may disable cookies through your browser settings, although doing so may affect certain features. 4. Legal Basis for Processing Where applicable, we process personal information based on one or more of the following: Your consent Performance of a contract Compliance with legal obligations Legitimate business interests Protection of vital interests Other lawful grounds recognized under applicable data protection laws 5. Data Sharing Cloud Lounge does not sell your personal information. We may share information only with: Authorized employees Approved technology service providers Payment service providers Cloud hosting providers Technical support partners Government or regulatory authorities where legally required Professional advisers under confidentiality obligations All third parties are expected to maintain appropriate confidentiality and security standards. 6. Data Security Cloud Lounge implements appropriate administrative, technical, and physical safeguards, including: SSL/TLS encryption for data in transit Encrypted storage where appropriate Secure authentication mechanisms Role-based access control User permission management Firewalls Intrusion monitoring Regular backups Audit logging Continuous security monitoring While we strive to protect your information, no method of transmission or storage can be guaranteed to be completely secure. 7. Data Retention We retain information only for as long as necessary to: Provide our services Meet contractual obligations Resolve disputes Enforce agreements Comply with applicable legal, tax, accounting, and regulatory requirements After the applicable retention period, information will be securely deleted, anonymized, or archived where appropriate. 8. Your Privacy Rights Subject to applicable law, you may have the right to: Access your personal information Correct inaccurate information Update your information Request deletion of certain personal information Restrict or object to certain processing Request data portability Withdraw consent where processing is based on consent Lodge a complaint with the appropriate data protection authority We will respond to valid requests within the timeframe required by applicable law. 9. Children's Privacy Cloud Lounge is designed for business and commercial use. Our services are not directed to children, and we do not knowingly collect personal information from individuals below the age required by applicable law. If we become aware that such information has been collected unintentionally, we will take appropriate steps to remove it. 10. International Data Transfers Depending on your deployment and hosting arrangements, your information may be processed or stored in countries other than your own. Where cross-border transfers occur, we will implement appropriate safeguards in accordance with applicable data protection laws. 11. Third-Party Services Cloud Lounge may integrate with third-party services, including: Payment gateways SMS providers Email service providers Cloud hosting platforms Accounting software Delivery service platforms Analytics tools These services operate under their own privacy policies. We encourage you to review those policies before using the integrations. 12. System Logs For security, troubleshooting, and auditing purposes, Cloud Lounge maintains logs that may include: Login attempts User activities Configuration changes Transaction histories Error reports System events These logs help protect the integrity and security of the platform. 13. Business Ownership and Account Responsibility Each subscribing business remains responsible for: The accuracy of the information entered into Cloud Lounge Obtaining any required consent from its customers Managing user accounts and permissions Protecting login credentials Ensuring compliance with applicable data protection laws 14. Changes to This Privacy Policy We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. When material changes are made, we will revise the "Effective Date" and, where appropriate, notify users through the application, email, or our website. Continued use of Cloud Lounge after such updates constitutes acceptance of the revised Privacy Policy. 15. Contact Us If you have questions, concerns, or requests regarding this Privacy Policy or our handling of personal information, please contact: Swavy Global Service Nig. Ltd. Cloud Lounge Support Team Website: www.cloudpos.ng Phone: 08167979579 Email: privacy@cloudpos.ng (Replace with your preferred privacy contact email if different.) Acceptance By registering for, accessing, or using Cloud Lounge, you acknowledge that you have read, understood, and agreed to this Privacy Policy. Thank you for choosing Cloud Lounge. We are committed to protecting your information while providing secure, reliable, and innovative hospitality management solutions.